These Terms and Conditions govern your access to and use of the website operated by us and the services described on it.
By accessing our website or engaging our services, you agree to these Terms and Conditions, where applicable. If you do not agree, please do not use our website or services.
These terms should be read alongside any separate engagement letter, quotation, or service agreement issued for a specific instruction.
We provide independent country expert reporting services for legal and other relevant proceedings, including immigration, asylum, human rights, family law, litigation, and country risk matters.
Our services may include country conditions research, country-specific analysis, expert reports, and related professional reporting services, depending on the instructions accepted.
The countries covered and the scope of each report will depend on the availability of appropriate expertise and the requirements of the individual instruction.
Our reports are prepared to provide independent, objective analysis of matters within the relevant expert’s knowledge and expertise.
Reports are based on the instructions received, information supplied, research undertaken, and sources considered during preparation.
An expert report is not a guarantee of any particular legal outcome, immigration decision, court ruling, or appeal result.
The decision to accept or rely on a report rests with the relevant court, tribunal, authority, or other decision-maker.
You may contact us through our website, email, or other communication channels to enquire about our services or submit a letter of instructions.
When submitting an enquiry or instruction, you should provide accurate and relevant information about the case and the reporting requirements.
Submitting an enquiry or letter of instructions does not automatically mean that we have accepted the instruction or agreed to prepare a report.
An instruction will be accepted only once the scope, availability, fees, and other relevant terms have been agreed and confirmed by us in writing.
The scope of each report will be determined by the agreed instructions and any applicable engagement letter or service agreement.
The scope may specify:
Requests for additional analysis, substantial amendments, supplementary reports, or work outside the agreed scope may incur additional charges.
Any changes to the agreed scope should be confirmed in writing.
You are responsible for providing accurate, complete, and relevant information and documents necessary for the preparation of the report.
You should notify us promptly of any material changes to the case or instructions.
You are also responsible for ensuring that you are authorised to share any personal information or documents provided to us, including information relating to other individuals.
We are not responsible for inaccuracies or omissions in a report that arise from materially incomplete, misleading, or incorrect information supplied to us, subject to applicable law and the terms of our engagement.
Our fees will be communicated before an instruction is accepted.
Depending on the nature of the work, charges may include report preparation fees, consultation fees, additional research charges, or other agreed costs.
Payment terms, deposits, invoicing arrangements, and applicable taxes will be confirmed in the relevant quotation or engagement agreement.
Where a consultation is chargeable, the applicable fee will be communicated before the consultation is booked.
Additional work outside the agreed scope may be charged separately, subject to prior agreement.
If you wish to cancel an instruction, please notify us in writing as soon as possible.
Any refund or cancellation charge will depend on the terms agreed for the instruction, the work already completed, and applicable consumer or other legal requirements.
Where work has already commenced, charges may apply for services performed and costs reasonably incurred, subject to applicable law and any agreed cancellation terms.
Any specific cancellation or refund arrangements will be provided in the relevant engagement agreement.
We will make reasonable efforts to prepare and deliver reports within the timeframe agreed for the instruction.
Delivery dates may depend on the complexity of the case, the availability of relevant information, the need for further clarification, and the availability of appropriate expertise.
Any estimated delivery date is subject to these factors unless expressly agreed otherwise in writing.
We will communicate material changes to an agreed timeframe where reasonably practicable.
Our reports are prepared with the aim of providing independent and objective analysis within the relevant expert’s area of expertise.
The conclusions expressed in a report will be based on the evidence, research, and instructions considered by the expert.
We do not agree to alter or distort findings to achieve a particular outcome in a legal proceeding.
Our reports are intended to assist with the understanding of relevant country conditions and other matters within the scope of the expert’s expertise.
We do not guarantee that a report will be accepted by a court, tribunal, immigration authority, or other decision-maker, or that it will lead to a particular result. The outcome of any legal proceeding depends on the facts, evidence, applicable law, and decisions of the relevant authority.
