Privacy Policy

Introduction

We respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, contact us, submit an enquiry, or instruct us to prepare a country expert report.

We provide country expert reporting services for legal proceedings, including immigration, asylum, human rights, family law, and other matters. We understand that the information shared with us may be sensitive and handle it with appropriate care.

Who We Are

We provide independent country expert reporting services to legal professionals, organisations, courts, and private individuals.

Business Name: Country Expert Reports
Registered Address: 402 First Floor, Palatine Road, Manchester, England, M22 4FZ.
Email: info@countryexpertreports.co.uk
Telephone: [Insert Contact Number]

For privacy-related enquiries, please contact us using the details above.

Information We Collect

Depending on how you interact with us, we may collect the following information:

Personal and Contact Information

Your name, email address, telephone number, organisation, professional role, and other contact details you provide through our website or correspondence.

Case and Instruction Information

Information relating to your enquiry or report instructions, including relevant case details, country of origin, location, background information, and the issues requiring expert analysis.

Documents and Supporting Evidence

Documents you provide for the preparation of a report, which may include legal correspondence, witness statements, identity documents, case records, and other supporting materials.

Technical Information

When you visit our website, certain technical information may be collected, such as your IP address, browser type, device information, pages visited, and website usage data, depending on the technologies we use.

How We Use Your Information

We may use your information to:

  • Respond to enquiries and communicate with you.
  • Assess requests for country expert reports.
  • Review letters of instructions and supporting documents.
  • Prepare, review, and deliver commissioned expert reports.
  • Communicate with solicitors, barristers, legal representatives, and authorised parties.
  • Manage appointments, consultations, payments, and invoices.
  • Maintain business records and meet applicable legal obligations.
  • Protect our website, prevent misuse, and improve our services.

We will only use personal information for purposes that are lawful and compatible with the circumstances in which it was collected.

Legal Basis for Processing

Where UK data protection law applies, we process personal information using an appropriate lawful basis, which may include:

  • Contract: Where processing is necessary to provide services or take steps requested before entering into a contract.
  • Legal obligation: Where we need to comply with applicable legal or regulatory requirements.
  • Legitimate interests: Where processing is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.
  • Consent: Where you have given consent for a specific purpose and consent is the appropriate lawful basis.

Where information includes special category personal data, such as information about religion, ethnicity, health, or political opinions, we will identify and rely on an applicable additional legal condition where required.

Confidentiality and Sensitive Case Information

We recognise that country expert report instructions may contain sensitive personal, legal, and family information.

We take appropriate measures to restrict access to case information and use it only for relevant business and reporting purposes, subject to applicable legal obligations.

Where necessary and authorised, information may be shared with the relevant expert, legal representative, or other party involved in the commissioned work.

Please avoid submitting unnecessary sensitive personal information through general website forms. Where detailed case documents are required, we will advise you on an appropriate method of submission.

Sharing Your Information

We do not sell your personal information to third parties.

We may share relevant information where necessary with:

  • Country experts and researchers involved in preparing your report.
  • Solicitors, barristers, legal representatives, or clients authorised to receive the report.
  • Professional advisers, insurers, or service providers supporting our business.
  • Website hosting, email, secure file-transfer, payment, and IT service providers.
  • Courts, tribunals, regulators, or public authorities where required or legally permitted.

We aim to share only information that is reasonably necessary for the relevant purpose.

International Data Transfers

As we provide services to clients in the UK, Europe, and other international jurisdictions, personal information may be accessed or processed outside the country in which it was collected.

Where UK data protection law applies, we will take appropriate steps to ensure that any restricted international transfer is made in accordance with applicable legal requirements, including the use of appropriate safeguards where necessary.

Please contact us if you require further information about international transfers relevant to your case.

Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

These measures may include access restrictions, secure systems, appropriate staff procedures, and controlled sharing of case documents.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.